Question 1

How far in advance do I need to book?

Accepted Answer

Most appointments are booked one to two weeks in advance. Availability may be more limited during busy seasons.

Question 2

Do you offer same-day or last-minute appointments?

Accepted Answer

No. Appointments are typically booked one to two weeks in advance.

Question 3

How do I book an appointment?

Accepted Answer

Appointments are booked by call or text only.

Question 4

What if I call and don't get an answer?

Accepted Answer

The groomer is often driving or actively grooming. Please leave a voicemail or send a text and you will be contacted within 24 hours.

Question 5

What is your arrival window?

Accepted Answer

Appointments are scheduled with a one hour arrival window.

Question 6

Why don't you give an exact arrival time?

Accepted Answer

Grooming times vary based on coat condition, behavior, and travel time between appointments.

Question 7

Are you the only groomer?

Accepted Answer

Yes. All grooming services are provided by one professional groomer.

Question 8

How long does a grooming appointment take?

Accepted Answer

Most grooming sessions take one to two hours, depending on the dog and coat condition.

Question 9

Do I need to be home during the appointment?

Accepted Answer

Yes. A responsible adult must be present at the property during the grooming.

Question 10

Can I watch during the grooming?

Accepted Answer

No. For safety reasons, owners are not permitted to observe or remain present during grooming. Some dogs become anxious or distracted when their owner is nearby, which can slow the grooming process and cause unnecessary movement. Grooming involves sharp blades and shears, and excessive movement increases the risk of injury. For everyone's safety, grooming is performed without owner observation.

Question 11

Do you need access to water or electricity?

Accepted Answer

No. The grooming trailer is fully self contained.

Question 12

Do you groom outside of your service area?

Accepted Answer

No. Grooming is offered only within the designated service area. We service Oakdale 95361, Riverbank 95367, and Waterford 95386.

Question 13

Do you require parking space?

Accepted Answer

Yes. A minimum of two vehicle spaces is required to safely park the grooming trailer.

Question 14

What if parking is not available?

Accepted Answer

If adequate parking is not available, the appointment may need to be rescheduled.

Question 15

Do you groom cats?

Accepted Answer

No. Dogs only.

Question 16

What size dogs do you groom?

Accepted Answer

We groom small dogs only.

Question 17

Do you groom large or giant breeds?

Accepted Answer

No. Large and giant breeds are not accepted.

Question 18

Is there a weight limit?

Accepted Answer

Yes. The maximum weight accepted is 25 pounds.

Question 19

Do you groom Chow Chows?

Accepted Answer

No. Chow Chows are not accepted.

Question 20

Do you groom Rottweilers?

Accepted Answer

No. Rottweilers are not accepted.

Question 21

Do you groom dogs that bite or become aggressive?

Accepted Answer

No. If a dog shows aggressive or biting behavior during the appointment, the groomer may stop the service immediately. A partial grooming fee will still apply for time and work already completed. In some cases, if the groomer chooses to continue and complete the service, an additional aggressive behavior fee will be charged.

Question 22

Do you require vaccinations?

Accepted Answer

Yes. Rabies vaccination is required unless medically exempt.

Question 23

Do you groom puppies?

Accepted Answer

Yes, as long as they are old enough and comfortable being handled.

Question 24

Do you groom senior dogs?

Accepted Answer

Yes. Senior dogs are groomed gently and at a slower pace when needed.

Question 25

What if my dog is matted?

Accepted Answer

Severely matted coats may need to be shaved for the dog's comfort and safety.

Question 26

How often should my dog be groomed?

Accepted Answer

Most dogs benefit from grooming every four to eight weeks.

Question 27

How should I prepare for my appointment?

Accepted Answer

Please ensure your dog has had a potty break, required parking space is available, and distractions are kept to a minimum.

Question 28

What forms of payment do you accept?

Accepted Answer

Cash, Check or Zelle for Payment

Question 29

What is your cancellation policy?

Accepted Answer

Advance notice is required. Late cancellations or no-shows may result in a fee.

Frequently Asked Questions